FAQ's
1. What is your shipping policy?
- UK: All orders are shipped with Royal Mail Tracked 48-hour service. Orders under £50 have a £3.99 shipping fee, while orders over £50 ship for free.
- Europe & USA: Orders are shipped the next working day, with delivery taking 1-2 weeks. Shipping fees for orders under £100 are calculated at checkout, and orders over £100 ship free.
- Rest of World: Orders are shipped the next day, with delivery times of 1-2 weeks or longer. Shipping fees for orders under £100 are calculated at checkout, and orders over £100 ship free.
2. How can I track my order?
You will receive a tracking number via email once your order has been shipped. You can use this number to track your package through our carrier’s website.
3. What is your return policy?
Returns are accepted if items are unworn and in their original packaging. Please contact us at Becklineclothing@gmail.com to request a return. Items that have been worn or are not in original packaging may not be eligible for a return.
4. How do I request a refund?
Refunds are processed once we receive and inspect the returned item. If your order has not yet shipped but you wish to cancel, contact us at Becklineclothing@gmail.com. Refunds are issued once the return is approved.
5. How long does it take to process a return?
Returns are typically processed within 7-10 business days after we receive the item. You will be notified via email once your return has been inspected and approved for a refund.
6. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at Becklineclothing@gmail.com. Once an order has been processed or shipped, changes may not be possible.
7. How can I contact customer support?
For any questions or issues, email us at Becklineclothing@gmail.com. Our average response time is within 2 hours.